Whatever has brought you to this page, we want to help you sort it out. Our support team handles everything from account queries and payment questions to bonus terms and technical problems. They have the authority to investigate your account directly, apply corrections where something has gone wrong, and escalate matters internally when a situation calls for it.

Players in the UK are fully supported and welcome to contact us about anything at all. Wherever you are based, reaching out through the contact channels listed on this page puts you in touch with the same team.

What to include when you write to us

The single most useful thing you can do is give us enough detail to resolve your issue in one exchange. Include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event. If your query relates to a payment, the transaction amount and method help us locate the record straight away. If something went wrong mid-game, the game title and a brief description of what you expected to happen versus what actually occurred will let us pull the right logs without going back and forth. The more precise you are, the sooner we can give you a proper answer rather than a request for more information.

Complaints and responsible gambling requests

If you are raising a formal complaint rather than a general query, please say so clearly when you contact us. A complaint is treated differently from a routine support message: it is logged separately, reviewed by a member of the team with the authority to make decisions, and you will receive a written response that addresses each point you have raised. If you are not satisfied with our response, you have the right to refer the matter to the relevant dispute resolution body under our licence with the Anjouan Gaming Authority. We will provide you with the details of that process if it becomes necessary.

Requests relating to deposit limits, cooling-off periods, and self-exclusion are treated as priority matters. If you contact us to reduce a deposit limit, that change is applied without delay. Requests to increase a limit or lift a self-exclusion are subject to a waiting period before they take effect. If you feel your gambling is becoming a problem, please tell us — we take those messages seriously and will act on them promptly.

One final point about security: we will never ask you for your password, your full payment card number, or any authentication code sent to your phone or email. If you ever receive a message claiming to be from SpinPolo that asks for any of these things, do not respond to it — contact us immediately using the details on this page so we can investigate.